Shipping and Delivery Policy

Effective Date: 11/30/2025

Coral Circuit ("we", "our", or "us") is a platform that facilitates bookings for diving experiences, courses, and related services. This Shipping and Delivery Policy explains how services are delivered, as we do not ship physical products.

1. Nature of Services

Coral Circuit provides access to:

• Diving Experiences: Guided dives, boat dives, shore dives, and specialty diving activities
• Diving Courses: Certification courses, training programs, and educational experiences
• Digital Services: Dive log management, certification storage, profile management, and platform access
• Booking Services: Reservation facilitation between customers and dive shops

No Physical Products: We do not sell, ship, or deliver physical goods, equipment, merchandise, or tangible items.

2. Service Delivery Methods

2.1 In-Person Experiences

Diving experiences and courses are delivered in-person at the Vendor's location (dive shop, dive site, or designated meeting point):

• Customers receive booking confirmation with location details
• Meeting point and time are specified in booking confirmations
• Customers are responsible for transportation to the service location
• Vendors provide all necessary equipment and materials for the experience

2.2 Digital Services

Digital services are delivered immediately upon account creation and booking:

• Platform access is granted upon account registration
• Booking confirmations are sent via email immediately
• Digital certificates and dive logs are accessible through the platform
• No shipping or delivery time required for digital services

3. Booking Confirmation and Delivery

Immediate Delivery:

• Booking confirmations are delivered instantly via email upon successful payment
• Confirmation emails contain all necessary details: date, time, location, contact information
• Digital receipts and booking references are available immediately in your account
• No shipping delays or transit times apply

4. Service Location and Access

Customer Responsibilities:

• Arrive at the specified location and time as indicated in your booking confirmation
• Bring any required personal items (swimwear, towels, etc.) as specified by the Vendor
• Ensure you have appropriate certifications and medical clearance if required
• Contact the Vendor directly if you have questions about the location or meeting point

5. Vendor Responsibility for Service Delivery

Dive Shops and Experience Providers (Vendors) are responsible for:

• Providing the booked experience at the agreed date, time, and location
• Supplying all necessary equipment (tanks, BCDs, regulators, wetsuits, etc.)
• Ensuring qualified instructors and guides are present
• Maintaining safety standards and following industry best practices
• Communicating any changes to location, time, or service details
• Handling weather-related rescheduling or cancellations
• Providing emergency procedures and safety briefings

Coral Circuit is NOT responsible for:

• Service delivery or quality provided by Vendors
• Equipment availability or condition
• Instructor qualifications or performance
• Weather conditions affecting service delivery
• Vendor cancellations or no-shows
• Transportation to or from the service location

6. Digital Content Delivery

Platform Features Delivered Digitally:

• Dive Logs: Accessible immediately upon creation through the platform
• Certifications: Uploaded and stored digitally, accessible anytime
• Booking History: Available in your account dashboard
• Profile Data: Stored and accessible through your account
• Photos and Media: Uploaded and displayed immediately

All digital content is delivered instantly with no shipping or processing time required.

7. Service Availability

Geographic Availability:

• Services are available at Vendor locations worldwide
• Availability depends on individual Vendor schedules and capacity
• Customers can search and book services based on location preferences
• Platform access is available globally via internet connection

8. Rescheduling and Changes

Service Date/Time Changes:

• Rescheduling requests must be made directly with the Vendor or through the platform
• Rescheduling policies are determined by individual Vendors
• Changes are subject to Vendor availability
• No shipping or delivery delays apply to rescheduled services

9. Weather and Force Majeure

Weather-related service delays or cancellations are handled by Vendors:

• Vendors may cancel or reschedule due to unsafe weather conditions
• Customers will be notified by the Vendor of any weather-related changes
• Refund or rescheduling options are determined by Vendor policy
• Coral Circuit facilitates communication but is not responsible for weather decisions

10. Platform Access and Availability

Digital Platform Delivery:

• Platform access is available 24/7 via web and mobile applications
• No shipping or installation required
• Account creation provides immediate access to all digital features
• Platform maintenance may cause temporary unavailability (with advance notice when possible)

11. International Services

For international bookings:

• Services are delivered at the Vendor's international location
• Customers are responsible for travel arrangements and visas
• No international shipping fees apply (services are location-based)
• Currency conversion and payment processing are handled at booking

12. Service Quality and Standards

Vendor Responsibility:

• Vendors are responsible for maintaining service quality standards
• Vendors must comply with local regulations and safety requirements
• Equipment quality and maintenance is the Vendor's responsibility
• Instructor qualifications and certifications are verified by Vendors

Coral Circuit provides a platform for booking but does not guarantee service quality, as this is the Vendor's responsibility.

13. Contact for Service Issues

For questions about service delivery, location, or scheduling:

• Email:support@coralcircuit.com
• Response Time: Within 24-48 hours during business days
• Vendor Contact: Contact information for each Vendor is provided in booking confirmations

14. Summary

15. Policy Updates

Coral Circuit reserves the right to update this Shipping and Delivery Policy at any time. Changes will be effective immediately upon posting to this page. Continued use of the platform after policy changes constitutes acceptance of the updated terms.